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Cookies policy.

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Cookies policy.

We use cookies and similar technologies for various purposes on our websites and in our e-mail communications, in order to provide services and to optimise your customer experience. This policy describes the categories of cookies we use, how they are used and how you can modify your settings.

This policy explains the technologies we use in order to collect information about the usage of our websites and our e-mail communications. These technologies are used on virtually every website and are contained in almost every e-mail communication sent via the Internet. These are known as »cookies« and »web beacons«.

What are cookies?

A cookie is a small data package which often contains a unique identifier. Cookies can be sent to your browser when you access our websites. They are stored on your device by your browser.

Some cookies are only stored for the duration of your visit to a website. These are called session cookies. Other permanent cookies can also be stored on your computer after your session, and our websites can access these every time you revisit our websites.

Some cookies which are stored when accessing our websites can be stored and accessed by other companies. Here are some examples:
- Where a »Like« interface or similar is depicted on one of our websites, the corresponding social network can store and access its own cookies both in order to ensure the functionality of the interface and for other purposes. (You will find further information in the privacy/cookies policy of the social network.)
- Where we use advertising partners, these advertising partners may store and access their own cookies so that we and they can provide you with advertisements about the products and services of suchdialog, which you viewed on our websites

How are cookies used by our website and e-mail communication?

Strictly necessary cookies.

We use strictly necessary cookies so that you can receive the services you request via our website. Without these cookies, services you have asked for cannot be provided.
These cookies can, for example, be used on our website for the following purposes:
- Saving your previous actions (such as completing an online form), if you return to a page during a session

Performance cookies.

We use performance cookies to collect information about how our website, advertising measures and e-mail communications are used, and to inform us if there is an error. These cookies can be used to collect very detailed information. This includes the last website visited, the number of pages visited, whether communications have been opened or not, which areas of the website or e-mail communication are clicked and the time intervals between the clicks. Although this information can be associated with details such as your IP address and your domain or browser information, it is only aggregated with information from other users and not used in a way that would identify you.
These cookies can, for example, be used on our websites for the following purposes:
- Analysis and improvement of the performance of our website, web advertisements and e-mail communications
- Management of the performance and design of our websites
- Determination of the number of response to our web advertisements, in order to improve the efficiency of our web advertisements
- Analysis of errors on our websites in order to minimise complaints about our areas of activity and services as well as management

Redirection cookies.

We may use targeting cookies which are sent to your device by the websites of our business partners. These cookies are used to determine when our business partners direct somebody to our website and whether the visit by this person results in their interest in our areas of activity or not. This information can be forwarded to our business partners, but only in anonymous form and not in a way that would identify you.

We use this information in order to fulfil our contractual obligations towards our business partners and in order to support our business partners in optimising the efficiency of their websites.

Functionality cookies.

We may use functionality cookies which are not strictly necessary, but enable several helpful functions on our website.
These cookies can, for example, be used on our website for the following purposes:
- Saving the settings you selected upon a previous visit to the website, such as country/language, your interests and the presentation of the website (such as layout, font size, colours etc.), so that these do not have to be selected again
- Saving answers to questions you were asked by our website, for example that you do not wish to participate in a customer satisfaction survey, so that you do not need to be asked again or which notifications have already been viewed and actively closed
- To determine whether you have already been offered a service, such as live chat
- Providing information on the use of optional services such as webinars

Targeting or advertising cookies.

Targeting or advertising cookies can be used on our website in order to deliver web advertising and in order to inform you about marketing communications relevant to you and your interests. These cookies can collect very detailed information about your usage behaviour on our website (e.g. which areas of activity you clicked on). They can also be used to recognise a visitor.
These cookies can, for example, be used on our website for the following purposes:
- Collection of information about which areas of activity you clicked on our website so that a) suchdialog can provide you with content, recommendations and advertising on its website that are of interest to you
B) suchdialog can personalise and convey e-mails and other direct marketing communications to you more effectively
- Determination and limitation of how often you see an advertisement, and measuring the efficiency of advertising campaigns
These cookies can be stored and accessed by suchdialog.

Third party provider cookies.

Visiting our website may result in some cookies being stored which are not controlled by suchdialog. This can be the case if the website you visit uses analysis and marketing automation/management tools of third parties (such as those of Google and Facebook) or which display content from the website of a third party provider, such as YouTube or Facebook. This means that you receive cookies from these third party providers. suchdialog may not have any control over the storage and access to these cookies. In order to find out how these third party cookies work, it is recommended you read the privacy and cookie policies of these services.

Web beacons.

Web beacons, also known as single-pixel/clear GIF technology or action tags, may be used on our website or in our e-mail communications. This technology tells us which visitors clicked on the main elements (such as links or graphics) on our website or in an e-mail. If you request web information or a newsletter from us, we may use web beacons to trace which e-mails are actually opened. We use this information to optimise our content, services and communications.
Web beacons usually work with cookies and can be switched off by disabling cookies (as described in the previous section). Most e-mail programs and browsers can be configured to not automatically download images. This also prevents the web beacon function until you download the images.